Terms and Conditions

1.  General Policies

Barkside reserves the right to refuse admission or remove any dog whose behavior, health, or needs present a safety concern that cannot be reasonably managed within our facility or services.

Barkside works with dogs of varying temperaments, including those with behavioral challenges. Participation decisions are made at Barkside’s discretion based on the safety and well-being of all dogs and staff.

All prices are subject to change at any time and do not include GST unless otherwise stated.

Payment must be settled in full prior to the release of any dog. Barkside reserves the right to refuse future services until outstanding balances are paid.

2.  Vaccination & Health Requirements

To maintain a safe and healthy environment, all dogs participating in Barkside services must be current on required vaccinations.

At minimum, dogs must be up to date on:

• Bordetella (Kennel Cough)
• Core Vaccines (as recommended by veterinary standards)

Barkside may request veterinary documentation at any time and reserves the right to refuse admission if vaccination records are incomplete or expired.

Dogs must also be free from contagious illness and parasites.

Sick Dog Policy

Dogs showing signs of illness may not be admitted. This includes, but is not limited to:

• vomiting
• diarrhea
• persistent coughing or sneezing
• lethargy
• fever
• contagious skin conditions

If a dog becomes ill while in Barkside’s care, the Client or emergency contact may be required to arrange immediate pickup. Isolation or individualized care fees may apply.

3.  Client Disclosure & Accuracy of Information

The Client confirms that all information provided to Barkside is accurate and complete, including but not limited to:

• medical conditions
• allergies
• behavioral history
• bite history
• medication needs
• reproductive status

Failure to disclose relevant information may result in refusal of service, removal from care, and additional costs associated with safely managing the dog.

4.  Illness, Injury & Veterinary Care

Barkside will make reasonable efforts to contact the Client in the event of illness or injury. If the Client cannot be reached, Barkside is authorized to seek veterinary care deemed necessary.

The Client agrees to be financially responsible for veterinary costs resulting from:

• illness or age-related conditions
• pre-existing conditions
• accidental injuries
• slips, falls, collisions, or injuries sustained during normal play or activity

In the event of a confirmed dog-to-dog altercation, Barkside will review the circumstances of the incident. Responsibility for veterinary expenses will be determined based on the findings of that review.

Barkside does not guarantee an injury-free environment, as participation in dog services involves inherent risks.

Communicable Disease Disclaimer

While Barkside takes reasonable precautions, the Client acknowledges that participation in group care or outdoor environments involves inherent risk of exposure to contagious illness or parasites.

Barkside does not guarantee a disease-free environment.

5.  Photo & Video Consent

Unless otherwise stated in writing, the Client grants Barkside permission to photograph or record their dog during services. These images or videos may be used for documentation, training, marketing, and social media purposes.

6.  Failure to Retrieve / Abandonment

If a dog is not picked up on the scheduled date and Barkside cannot contact the Client or emergency contacts, the dog will continue to receive care at the standard boarding rate plus applicable fees.

If the dog remains unclaimed for seventy-two (72) hours, the dog may be deemed abandoned under applicable Alberta laws. Barkside may transfer custody to a licensed rescue, humane society, veterinary clinic, or municipal authority.

The Client remains fully responsible for all charges incurred up to the time of transfer and waives any further claim once lawful transfer occurs.

7.  Limitation of Liability

To the fullest extent permitted by law, Barkside’s liability for any claim arising from participation in services shall be limited to the amount paid by the Client for the service giving rise to the claim.

Nothing limits liability for gross negligence or willful misconduct where prohibited by law.

8.  Force Majeure (Events Beyond Our Control)

Barkside is not liable for delays or service disruptions caused by circumstances beyond reasonable control, including but not limited to:

• extreme weather
• wildfire or evacuation orders
• power outages
• road closures
• natural disasters
• government restrictions or emergencies

SERVICE-SPECIFIC TERMS

9.  Daycare Services

Daycare Hours

Daycare is available seven (7) days per week with 24/7 staffed care.

Drop-Off / Pick-Up Hours

• Monday–Friday: 8:00 AM – 6:00 PM
• Weekends & Holidays: 9:00 AM – 5:00 PM

Late pick-ups after closing are subject to a $20 late checkout fee.

Daycare Rates & Time Limits

• Half-Day Daycare: Up to four (4) hours
  Stays exceeding four (4) hours will be charged at the full-day rate.
• Full-Day Daycare: Up to eight (8) hours
  Stays exceeding eight (8) hours will be charged an additional $20 per 30 minutes.

Dogs not picked up by closing will be upgraded to overnight boarding at the Client’s expense.

Group Play

Group play is included unless restricted for health, safety, or behavioral reasons.

Reproductive Status Policies

• Intact male dogs over ten (10) months may be accepted at Barkside’s discretion.
  Dogs not approved for group play will receive one-on-one care and a $15/day intact handling fee.
• Female dogs in heat are not accepted upon arrival.
  Dogs that enter heat while in Barkside’s care will receive one-on-one care and a $15/day heat handling fee.

Outdoor time may be reduced due to staffing and safety considerations. Private outdoor time may be available for an additional fee.

Daycare Cancellations

• Cancel more than 48 hours prior for a full refund.
• Cancellations within 48 hours are subject to a 25% cancellation fee, with the remainder issued as Barkside account credit.
• No-shows will be charged at the regular rate.

10.  Dog Boarding Services

Boarding Hours

Boarding is available seven (7) days per week with 24/7 staffed overnight care.

Drop-Off / Pick-Up Hours

• Monday–Friday: 8:00 AM – 6:00 PM
• Weekends & Holidays: 9:00 AM – 5:00 PM

Late pick-ups are subject to a $20 per 30-minute fee.

Deposits & Payment

A 50% deposit is required at booking. Remaining balance is due prior to drop-off.

Food & Medications

Clients must provide sufficient food for the entire stay, including 1–2 extra days’ supply.

If additional food is required:

• Barkside food provision: $5 per dog per day
• Barkside purchasing Client’s preferred brand: cost of food + $40 service fee

Written feeding and medication instructions must be provided.

Boarding Cancellations

• Cancel more than 48 hours prior for a full refund.
• Cancellations within 48 hours are subject to a 25% cancellation fee, with remaining balance issued as Barkside credit.

11.  Private Field Rentals

Field Availability

Fields are available daily from 7:00 AM – 9:00 PM.

Rules & Expectations

Clients are responsible for supervising dogs and children at all times.

• No digging or property damage
• All dog waste must be picked up ($50 cleanup fee may apply)
• Aggressive or unsafe behavior results in immediate removal
• Dogs must be healthy, vaccinated, and parasite-free

Rental Fees

• 30 minutes: $12 (up to 3 dogs)
• 60 minutes: $16 (up to 3 dogs)
• Additional dogs may be added in groups of three

A $10 administrative fee applies for staff-made bookings.

Field Cancellations

• Full refund more than 48 hours prior
• Cancellations within 48 hours may be subject to a 25% cancellation fee

12.  Field Liability

Clients are fully responsible for their dog’s actions and agree to indemnify Barkside against claims arising from injury or damage, except in cases of proven gross negligence.

13.  Walk in the Park Enrichment Service

Barkside’s Walk in the Park is a pick-up and drop-off enrichment outing providing approximately 3 hours of outdoor walking, exploration, and play.

Dogs must be reasonably manageable on leash and safe to handle.

Dogs may return wet or dirty due to natural outdoor conditions. Barkside is not responsible for grooming needs after outings.

Barkside is not responsible for loss or damage to personal belongings.

Walk Service Cancellations

• Cancel more than 48 hours prior for a full refund
• Cancellations within 48 hours subject to 25% cancellation fee, remainder issued as Barkside credit
• Failure to have the dog available at pickup may result in a cancellation fee

14. Removal From Service

Barkside may remove or restrict any dog from services if health or behavior presents a safety concern.

If early pickup is required, the Client agrees to arrange pickup immediately. Refunds are not guaranteed when removal is necessary for safety reasons.

15.  Contact Us

For questions regarding these Terms & Conditions, please contact Barkside prior to booking.